Privacy Policy

East Midlands Property Maintenance Ltd website is owned by East Midlands Property Maintenance Ltd, which is a data controller of your personal data.

We have adopted this Privacy Policy in accordance with the Data (Use and Access) Act 2025 and the UK GDPR. It determines how we process the information collected by East Midlands Property Maintenance Ltd and provides the reasons why we must collect certain personal data about you.

Personal information we collect:

When you visit our website, we automatically collect "Device Information" (IP address, time zone, and browser details). We also collect personal data you provide (Name, Surname, Address, email, etc.) to fulfil agreements.

Why do we process your data?

Our priority is security. Automatically collected information is used to identify potential abuse and for statistical purposes. Under the 2026 UK legislation, we may also process your data for "recognised legitimate interests" such as crime prevention or safeguarding where necessary.

Cookies:

We use certain cookies for website analytics and functionality without prior consent, as permitted for low-risk technologies under UK law. You may object to these at any time by using our cookie banner or contacting us. Marketing cookies still require your explicit consent.

Your rights:

As a UK resident, you have the following rights:

• The right to be informed, access, rectification, erasure, and restriction.

• The right to data portability and to object.

• The right to complain: You have a statutory right to lodge a complaint with us regarding our data practices. We will acknowledge your complaint within 30 days and provide a substantive response without undue delay.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorised access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

International Transfers:

Your information may be transferred outside the UK. We ensure such transfers meet the UK "not materially lower" data protection test, ensuring your rights remain protected to a standard compatible with UK law.

Information security:

We maintain administrative, technical, and physical safeguards. However, no internet transmission is 100% secure.

Contact information:

To exercise your rights or file a formal complaint, contact us at info@empm-ltd.co.uk. If you are unsatisfied with our response, you may escalate your complaint to the Information Commission (formerly the ICO) via the ICO official website.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.